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Order, Registration and Payment

When you shop online with Whackit Sports Gear we want to make sure your experience is easy and hassle free. We aim to offer you excellent quality, value and service at all times.

Below are a few hints and tips to make it easy to order from our site if you have any problems you can always contact us by emailing our customer service team by contacting us.

Ordering
  • To order products from our site all you need to do is click on the product you like and add it to your shopping cart. It’s that simple!
  • When you have finished browsing, hit the checkout button. If you have used our website before you can enter you email address and password and go straight into your account.
  • If you are a new customer then you can either register or use our express checkout.
  • If you register, you will receive an email from us with your account login details.
Register your account
  • To register please supply all your details so we can contact you via phone or email throughout the order and delivery process in case there are any query’s with your order.
  • You will need to include the billing address of the card you use to pay for the products. You will also be asked to supply a delivery address so the item will reach you promptly.
  • Once you have opened your account you will be able to view your order history and change your details any time.
  • Once you have completed your billing details you will be taken into the payment screen, if there are any special comments that you would like to make about the delivery please include them here.
  • Confirm your order, check the billing and delivery address are correct then hit the ‘Confirm Order’ button.

NB- Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).

Payment
  • We accept the following cards for payment: Master Card, Visa, Visa Electron, Delta, Switch, Maestro, Solo and PayPal.
  • Elavon is our payment processor for credit or debit cards. If you have a PayPal account you can use your account by clicking on the PayPal option.
Payment via card
  • Insert all your card details, you will need to enter your email address and phone number again so we can contact you if there are any query’s with your order. You may need to enter a security code to verify the transaction. Once you have completed the transaction you will be returned to the whackitcricket.co.uk website. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us.
  • Once your order has been picked, packed and shipped you will receive an email with the tracking information.
  • If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque.
  • Cheques – we will need to allow 7-10 days to clear before we ship the product.
Payment via PayPal Account
  • If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would.
  • Once you have completed the transaction you should hit the return to merchant button which will take you back to the whackitcricket.co.uk website. You will receive two confirmation emails with your order number and receipt number. The emails will come from service@paypal.co.uk. If you do not receive notification please contact us ASAP.
  • Once your order has been picked, packed and shipped you will receive an email with the tracking information.
  • If there are problems with the payment then give us a call and we can arrange another method of payment i.e. BACs transfer or cheque.
  • Cheques – we will need to allow 7-10 days to clear before we ship the product.
Promotional Coupons
  • If you have a valid promotional coupon number/word then you can enter it into the coupon field and your order will be amended accordingly.
  • Each promotional coupon will have various offers and time limitations, these will be in line with our marketing campaigns.
  • If you have any problems with the promotional coupon please email our customer service team using this secure form.
Delivery

The carriers we use for dispatch are Royal Mail for 1st Class deliveries and Royal Mail Special Delivery for next day Delivery. All goods ordered before 12.30pm will be dispatched that afternoon, subject to stock availability. Orders made after 12.30pm will be dispatched the following day. A signature will be required for next day delivery goods so please make sure someone is home to sign for the goods or send them to an address where someone will be available.

In the unlikely event of a delay, we will contact you by email or phone to let you know. All delivery days are based on standard working days from Monday – Friday. Special delivery orders must be made before 12:30PM to be delivered before 17:30 the following working day. Otherwise items will be dispatched on the next working day.

Proof of postage is always obtained and once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way.

Listed below are the delivery charges:

Type Number of Days Cost
UK Mainland 1st Class Post 2-3 working days £2.95 
UK Mainland Next Day Delivery 24 hours £5.95
Each additional item ordered
(at the same time and to the same address)
£1.20
Europe
Each additional item ordered
(at the same time and to the same address)
£3.95
5-7 working days  £6.95
Rest of World
Each additional item ordered
(at the same time and to the same address)
     £4.95
7-10 working days  £9.95

There are some postcodes that we are unable to offer 24hr delivery these include:

AB - Aberdeen, BT - Belfast, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness, KY - Kirkcaldy, KW - Orkney Isles, PH - Inverness, PA - Renfrewshire, TR21-25 - Isles of Scilly, ZE – Shetland, GV – Channel Islands.

Courier services to these areas will generally take an additional 1-2 working day(s).

Whackit Sports Gear reserve the right to amend orders placed with incorrect delivery options without notice. Whackit Sports Gear does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Whackit Ltd is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Returns and Exchanges

Whackitsportgear.co.uk is committed to you being fully satisfied with your purchases. If for any reason you would like to return any unused products, please follow these guidelines as follows.

How to Return
  1. Print and complete the Returns Form Click here to download our Returns Note
  2. Carefully and securely repackage your returning items and Returns Form (in line with our Returns Packaging Guidelines)
  3. Take your parcel with Returns Form enclosed to your nearest Post Office.
  4. Items should be returned by Recorded or Registered post as this will provide you with a tracking number for the item(s) you are returning. (Whackit Sports Gear cannot accept responsibility for items that are not returned by Recorded or Registered post).
  5. Retain your Proof of Postage in case the parcel is lost in transit.

Note Unless you are returning faulty goods we are unable to reimburse any postage incurred. If you have cancelled your order and need to return the goods, please see the Your Right To Cancel section below.

In order to download and print our returns form you will need Adobe Acrobat Reader software. To download the latest version please click here

Returns Policy

We want you to feel confident about shopping with Whackit Sports Gear. You can return any unwanted items within 14 days for a refund or replacement, as long as they are in an unused, saleable condition and in their original, undamaged packaging with the TAGS still attached.

If a consumer forfeits their right to return goods by virtue of the Distance Selling Regulations i.e. by damaging or using the product we may still accept the goods back and offer a partial refund.

We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale!

Please note that with the exception of faulty merchandise, we cannot exchange or accept the return of certain products:

  • Garments with any form of embellishment (e.g. printing or embroidery);

This does not affect your statutory rights.

Any manufacturers Warranty offered is in addition to the legal rights a consumer already has under the Sale of Goods Act 1979. If you would like further information on our returns policy please contact us.

Please use the following addresses to return goods:

RETURNS DEPT.
WHACKIT SPORTS GEAR
FOXTON CLOSE
ALREWAS
STAFFORDSHIRE
DE13 7FE UK

Your Right To Cancel

At Whackit Sports Gear we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. To read more about our Returns Policy please see section above.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all our products.

This does not affect your statutory rights.

Once you have cancelled your contract, please pack the relevant item securely, enclose your Returns Form and send the item(s) back to us as soon as possible. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the Returns Form, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Thank you for shopping with Whackit Sports Gear.

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